Lockdown Networks® — Support
24 x 7 x 365 — Expert network access control support for every customer.
Lockdown Networks support engineers work closely with our customers to ensure every appliance is successfully deployed and every implementaion issue is promptly addressed.
Every case is assigned to a support engineer who develops a deep knowledge of the customer's specific network, network access control topologies, and implementation. Real–time records ensure accurate, effective, and consistent service.
Technical Support
Lockdown Networks provides high quality support and maintenance services that allow you to get the most from your powerful Lockdown network access control (NAC) products.
Support and maintenance services are comprised of priority phone and email support, software maintenance and extended hardware and software warranties.
Lockdown hardware and software are uniquely integrated so there's just one place to go for help. Convenient, cost–effective service and support can be bundled with your product purchase.
Software Support
Lockdown Networks extends special software support for customers with current Support and Maintenance Program contracts and are entitled to all system software updates and LOCsets™ for the duration of their contract. This includes patches, maintenance releases, major releases, and an extended software warranty.
LOCset™
A LOCset is a package of one or more new audit tests that is delivered to your Lockdown network access control (NAC) appliance remotely from the Lockdown Networks LOC (Lockdown Operations Center).
LOCsets are responsible for keeping your system current with the latest audit tests and vulnerability information.
LOCstaff™
Lockdown employs a team of seasoned security researchers dedicated to developing and publishing LOCsets on an as–needed basis – in most cases once, but sometimes twice daily.
Hardware Support
All Lockdown network access control (NAC) appliances include a one–year hardware warranty. The hardware warranty is extended as long as the appliance is covered under a maintenance contract. To ensure customers receive the most benefits from their network access control solution, Lockdown Networks will repair or replace, at no charge, faulty appliances and components under active maintenance contract.
Lockdown Training
Onsite training is provided by our support engineers. Each support engineer has years of experience in networking and security.
Our training is designed to pass our support engineers' knowledge and expertise along to your team.
Our support engineers will assist with initial deployment and train your IT staff to efficiently use Lockdown network access control appliances to get the most out of your network security objectives.