Lockdown Networks® — Privacy Policy

Privacy Policy Introduction

Lockdown Networks' privacy policy covers the collection and use of personal information that may be collected by Lockdown anytime you interact with Lockdown, such as when you visit our website, when you purchase Lockdown products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Your privacy is a priority at Lockdown, and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want Lockdown to keep you up to date with Lockdown news, software updates and the latest information on products and services, please email us at info@lockdownnetworks.com.

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the Lockdown products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes – such as your occupation and how you are using the Lockdown product or service – to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

When we disclose your information

Lockdown takes your privacy very seriously. Be assured that Lockdown does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Lockdown group globally who will safeguard it in accordance with the Lockdown privacy policy. There are also times when it may be advantageous for Lockdown to make certain information about you available to companies that Lockdown has a strategic relationship with or that perform work for Lockdown to provide products and services to you on our behalf. These companies may help us process information, fulfill customer orders, deliver products to you, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with the Lockdown privacy policy. Without such information being made available, it could be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your professional information

Lockdown takes precautions – including administrative, technical, and physical measures – to safeguard your professional information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser. Integrity of your professional information

Lockdown has safeguards in place to keep your personal information accurate, complete, and current for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies and other technologies

As is standard practice on many corporate websites, the Lockdown website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to products, services and network access control-related information. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user movements around the site and to gather demographic information about our user base as a whole. Lockdown will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Lockdown website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our company wide commitment to your privacy

As we said, Lockdown takes protecting your privacy very seriously. To ensure your personal information is secure, we communicate these guidelines to Lockdown employees and strictly enforce privacy safeguards within the company. We do not knowingly solicit information from minors or send them requests for personal information. The Lockdown website has links to sites of other companies. Lockdown is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about the Lockdown privacy policy or data processing, please use the email addresses below to contact us. Contact Information: info@LockdownNetworks.com

Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so. Lockdown may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Lockdown Networks, 100 W. Harrison, North Tower, Suite 300, Seattle, Washington, USA, 98119

Last updated March 29, 2008